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Giving someone good news is easy, but what about bad news? Are there any good ways to give bad news without making people too upset? The following steps might help:
Say something positive. Try to start or end the conversation with some good news, so that it’s not all bad. For example, “ You did very well in the interview, but unfortunately we’ve given the job to somebody else.”
Prepare your listener for the news. Use phrases to introduce what you’re going to say, like “Unfortunately, …”, “ I’m really sorry , but…” or “ I’m afraid I’ve got some bad news.” This gives the listener time to prepare for what you’re going to say.
Try to give a reason. People like know why things go wrong. Try to explain the decision. If someone doesn’t get the job, can you explain why? If you have to cancel an appointment, try to give a reason.
Use a soft tone of voice. If you’re giving someone bad news, try to use a soft, calm voice to make your sound kind. Say things to show you understand, like “I’m really sorry.” Or “I know this must be disappointing.”
【小題1】 Which step isn’t mentioned in the passage?

 “Who did this?” asked my teacher. Thirty children tried to think about not only what they had done, but also what our teacher         have found out.

“Who did this?” she asked         . She never became         , but she was this time. She help up a piece of broken glass and asked, “Who broke the window?”

“Oh, no,” I thought. I was the one who broke the window. I did not do it on purpose (故意地). It was caused by a         throw （投，擲）of a baseball. But         did it have to be me?

If I admitted （承認）it, I would        into a lot of trouble. How would I be able to      a big window like that? I didn’t want to raise my hand.         , something much stronger than me pulled me up. “I did it.” Then I kept quiet.         was hard enough to say what I felt.

My teacher went to the           and took down a book. She then began walking to my desk. I         she was going to punish （懲罰）me.

“I know           you like birds,” she said as she stood looking down        my face. “Here is a book about birds. It is         now. You will not be punished. But remember, it’s only for your honesty.”

I couldn’t believe it! I wasn’t punished and I was getting a book. I had been saving up all my money to buy       .

1.A. can                       B. might                       C. mustn’t                    D. can’t

2.A. again         B. for          C. about             D. angry

3.A. happy    B. worried    C. angry                 D. anxious

4.A. good     B. bad          C. wonderful                    D. soft

5.A. which    B. what         C. who                           D. why

6.A. have     B. get          C. become                       D. cause

7.A. pay        B. cost         C. afford                D. spend

8.A. But        B. And         C. However                      D. Though

9.A. That       B. I             C. It                   D. She

10.A. bookshelf   B. desk          C. blackboard        D. class

11.A. hoped           B. told          C. escaped                      D. feared

12.A. how       B. what          C. because           D. about

13.A. into              B. after                  C. at                             D. upon

14.A. OK        B. your          C. yours             D. good

15.A. it          B. that           C. this              D. one

“Who did this?” asked my teacher. Thirty children tries to think  1   not only what they had done., but also what our teacher might have found out.

  “Who did this?” she asked again. She never became angry, but she was this time. She held up  2   broken glass and asked, “Who broke the window?”

“Oh, oh” I thought. I was the one   3   broke the window. I did not do it on purpose. It was caused by a   4   throw of a baseball. Why did it have to be me?

If I admitted it, I would  5  in a lot of trouble. How would I be able to pay for a big window like that? I didn’t want to raise my hand,  6  something much stronger than me pulled me up. “I did it. Then I was silent.  7  was hard enough saying what I had.

My teacher went to the bookshelf and took down a book. She then began walking to my desk. I feared she was going to punish me.

“I know how you like birds,” she said  8  she stood looking down at my face. “Here is a book about birds. It is your now. You will not be punished. But remember, it’s only  9  your truthfulness.”

I couldn’t believe it! I wasn’t punished and I was getting a book! The  10  one that I had been saving up all my money to buy.

1. A. back                     B. of                     C. up                    D. about

2. A. many                    B. a                      C. a piece of          D. a piece

3. A. which                   B. what                 C. how                  D. who

4. A. good                    B. bad                   C. wonderful         D. soft

5. A. have                     B. be                     C. get                    D. got

6. A. but                       B. and                   C. so                     D. which

7. A. That                         B. I                       C. It                      D. She

8. A. when                    B. after                  C. as                     D. before

9. A. about                    B. of                     C. with                  D. for

10. A. very                   B. only                  C. such                 D. first