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　　I consider myself something of an expert of apologies. A quick temper has 1 me with plenty of opportunities (機(jī)會(huì)) to make them. In one of my earliest 2 , my mother was telling me, “Don’t watch the 3 when you say I’m sorry. Hold your head up and look the person in the 4 , so he’ll know you 5 it. ”

　　My mother thus made the key point of a (n) 6 must be direct. You must never 7 to be doing something. You do not 8 a pile of letters while apologizing to a person 9 in position after blaming him or her for a mistake that turn out to be your 10 . You do not apologize to a hostess (主人), whose guest of your honor you treat 11 , by sending flowers the next mentioning your bad 12 .

　　One of the important things you should do for an 13 is a readiness to 14 the responsibility (責(zé)任) for our careless mistakes. We are used to making excuses, which leaves 15 for the other person to 16 us. Since most people are open-hearted, the no-excuse apology leaves both parties feeling 17 about themselves. That, after all, is the 18 of every apology. Whether the apologize is wholly or only partly 19 at fault, answering for one's 20 encourages others to take their share of the blame.

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